Privacy Policy

Effective Date: October 7, 2026

ANTFULFILL LIMITED (“ANTFULFILL”, “we”, “us”, or “our”) respects the privacy of our customers, merchants, partners, users, and other individuals whose personal information we process.

This Privacy Policy explains how we collect, use, store, disclose, protect, retain, update, and delete personal information in connection with our business operations, services, integrations, and relationships with third-party platforms, including TikTok Shop where applicable.

1. Information We May Collect

Depending on the services provided and the nature of our relationship, we may collect or process the following categories of information:

• Name and contact information, such as email address and telephone number.
• Business, merchant, seller, or partner account information.
• Order, transaction, fulfillment, customer service, and operational information.
• Platform account identifiers and information made available through authorized integrations.
• Technical information such as device, browser, login, IP address, and security-related records where applicable.
• Communications, support requests, inquiries, and correspondence.
• Other information necessary to provide contracted or requested services.

We seek to collect and process only the information reasonably necessary for legitimate business, contractual, operational, security, or legal purposes.

2. How We Use Personal Information

We may use personal information for purposes including:

• Providing, operating, maintaining, and supporting our services.
• Processing merchant, seller, customer, or partner requests.
• Supporting orders, fulfillment, customer service, and related business operations.
• Managing authorized integrations with third-party platforms and service providers.
• Authenticating users and protecting accounts, systems, and data.
• Detecting, investigating, and responding to security incidents or suspicious activity.
• Correcting, updating, exporting, or deleting information upon valid request.
• Complying with applicable laws, contractual obligations, platform requirements, and regulatory requirements.
• Improving the reliability and security of our business processes and services.

We do not use personal information for purposes that are materially incompatible with the purpose for which the information was collected, unless permitted or required by applicable law.

3. Data Minimization

ANTFULFILL LIMITED applies data minimization principles. We seek to collect, access, and retain only the information that is reasonably necessary for legitimate business purposes, service delivery, contractual obligations, security requirements, or legal compliance.

4. Access to Personal Information

Access to personal information is restricted to authorized personnel, contractors, and service providers who have a legitimate business need to access the information.

Access permissions are managed according to the principle of least privilege and should be reviewed and removed when access is no longer required.

5. Sharing and Disclosure of Information

We may share information with:

• Authorized employees and contractors.
• Cloud hosting, technology, security, communications, and business service providers.
• Merchants, sellers, business partners, or customers where necessary to provide services.
• Third-party platforms such as TikTok Shop where authorized and required for the relevant service.
• Government authorities, regulators, courts, or law enforcement where required by applicable law.
• Professional advisers where reasonably necessary for legal, compliance, accounting, or security purposes.

We do not disclose personal information to third parties unless there is a legitimate business purpose, contractual basis, legal requirement, or appropriate authorization.

6. TikTok Shop and Third-Party Platform Data

Where ANTFULFILL LIMITED processes information obtained from TikTok Shop or another third-party platform, such information is used only for authorized business purposes and in accordance with applicable platform terms, contractual obligations, and data protection requirements.

We support valid requests from TikTok Shop, merchants, sellers, or authorized users to access, correct, update, provide, restrict, or delete relevant data, subject to applicable legal, contractual, security, and retention requirements.

7. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Depending on the system and level of risk, these safeguards may include:

• Access controls and least-privilege permissions.
• Strong password requirements.
• Multi-factor authentication where supported and appropriate.
• Endpoint protection and anti-malware controls.
• Secure system and software updates.
• Encrypted connections such as HTTPS/TLS.
• Encryption at rest where supported by approved systems, cloud platforms, and devices.
• Security monitoring, login alerts, and incident response procedures.

No method of electronic transmission or storage can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the nature of the information and the associated risks.

8. International and Cross-Border Processing

Because ANTFULFILL LIMITED works with customers, platforms, service providers, and business partners in different jurisdictions, personal information may be processed or stored in countries or regions outside the location where the information was originally collected.

Where required, we take reasonable steps to ensure that cross-border processing is conducted in accordance with applicable legal, contractual, platform, and data protection requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, contractual obligations, dispute resolution, security, accounting, record-keeping, and legal compliance.

When information is no longer required, we seek to delete, anonymize, or securely dispose of it, subject to applicable legal, contractual, backup, and record-retention requirements.

10. End of Contract or Service Relationship

When a contractual or service relationship ends, ANTFULFILL LIMITED will delete or securely dispose of customer or merchant information that is no longer required, subject to applicable legal, contractual, security, backup, dispute-resolution, and record-retention obligations.

11. Data Access, Correction, Update, and Deletion Requests

Subject to applicable law and contractual requirements, individuals, merchants, or authorized parties may request access to, correction of, updating of, provision of, or deletion of personal information under our control.

Before processing a request, we may take reasonable steps to verify the identity and authority of the requesting party.

Some information may need to be retained where required by law, contractual obligations, legitimate security requirements, or ongoing dispute resolution.

12. Security Incidents and Data Breaches

ANTFULFILL LIMITED maintains procedures for identifying, reporting, assessing, containing, investigating, and responding to suspected or confirmed information security incidents.

Where required by applicable law, contract, or platform requirements, we will notify affected customers, merchants, partners, platforms, regulators, or other relevant parties of qualifying incidents.

13. Third-Party Service Providers

We may use third-party technology and service providers to support our business operations.

Where such providers process personal information on our behalf, we seek to use providers appropriate to the nature and sensitivity of the data and to limit access to information necessary for the services being provided.

14. Children’s Privacy

Our services are not intentionally directed to children where prohibited by applicable law, and we do not knowingly seek to collect personal information from children without an appropriate lawful basis.

If we become aware that personal information has been collected in circumstances that are not permitted, we will take reasonable steps to delete or otherwise appropriately handle that information.

15. Your Privacy Rights

Depending on applicable law and your location, you may have rights relating to your personal information, including rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of information.
• Request restriction of certain processing.
• Request a copy of certain information.
• Object to certain processing where applicable.
• Withdraw consent where processing is based on consent.

These rights may be subject to applicable legal limitations and exceptions.

16. Changes to This Privacy Policy

We review this Privacy Policy periodically and may update it when there are material changes to our services, data processing activities, security practices, contractual obligations, or applicable requirements.

When this Privacy Policy is updated, the revised effective date will be displayed at the top of this page.

17. Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or a request relating to personal information, please contact ANTFULFILL LIMITED using the official contact information published on our website.

Company: ANTFULFILL LIMITED

18. Policy Approval

This Privacy Policy has been approved for use by ANTFULFILL LIMITED.

Approved by: Hu Xinyu
Title: Authorized Representative
Approval Method: Electronic Approval
Effective Date: October 7, 2026