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This Privacy Notice (“Privacy Notice”) explains how Ant Fulfill, Inc., and its affiliates and subsidiaries and each of their directors, officers, employees, and authorized representative collects, uses, discloses, and applies the information collected when you use or access our online websites (such as https://antfulfill.com/), products, services, or applications (collectively, the “Ant Fulfill Services”).
By using the Ant Fulfill sites, the Ant Fulfill Services, or interacting with us, you are agreeing to this Privacy Notice. Please read the following carefully to understand how we collect, use, and maintain your personal information. In addition, it describes your choices for use, access, and correction of your personal information.
We may change this Privacy Notice from time to time. In the event we make changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Notice. If there are significant changes to this Privacy Notice, we will attempt to notify you directly by email or provide information via our home page prior to changes becoming effective. We encourage you to review our Privacy Notice whenever you use Ant Fulfill Services to stay informed of ways you can protect your privacy.
When we collect information about you other than through our websites, we will first obtain your permission to do so, if and as required by applicable law. However, by using AntFulfill’s websites on which this notice is posted, you agree that this notice governs our collection, use, and disclosure of your personal information submitted to us on or through the websites. If you do not agree to be bound by this notice, you will need to deactivate your account and stop using the AntFulfill Services.
AntFulfill collects information about you from various sources and methods. You may choose to submit information to us, via our website, in connection with the use of our products, services or applications software, when you participate in an offer or promotion, or in connection with an actual or potential business relationship with us. We also may obtain information about you from companies that use our products or services, publicly available information systems, consumer reporting agencies, and commercial information services. Below are the types of information we may collect:
Please note: In the U.S. we may use Plaid Technologies, Inc. (“Plaid”) to gather your data from financial institutions in order to provide you with AntFulfill Services. The services may include, the use of Plaid in processing your payments, provide you with payment terms and/or provide you with our services. By using our service, you grant us and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy available at https://plaid.com/legal.
Like many other websites, our website may use “Cookies” or “Other Technologies” (such as “pixel tags,” “web beacons,””clear GIFs”, links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to collect information and support certain features of our website. Cookies and Other Technologies allow us and third parties to obtain information about your visits to our site, including analyzing your visiting patterns. Although you are not required to accept cookies when you visit our websites, you may be unable to use all of the functionality of our sites if your browser restricts our cookies.
We use this information to process your requests and to deliver online and mobile advertisements, messages and content for us and others that are specific to your interests. The information we collect from your web browser and from Cookies and Other Technologies does not identify you personally but in some cases, we may link it to personally identifiable information.
Below we explain the different types of cookies that may be used on the site.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Disabling these Cookies may make the services and features unavailable.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region you are in. Some Preference cookies are essential to viewing maps or videos on our website.
| Cookie | Category | Purpose |
|---|---|---|
| AntFulfill_domain | Preference | We store this cookie to know whether or not you are logged in so we can redirect you to the right part of the site. |
| Stripe | Preference | We use Stripe to process your payments and invoices and securely store your payment information. |
These types of cookies are stored only temporarily during a browsing session and are deleted from your device when you close the browser. We use session cookies to support the functionality of the website and to understand your use of the site—that is, which pages you visit, which links you use and how long you stay on each page.
| Cookie | Category | Purpose |
|---|---|---|
| Cloudflare | Session | Cloudflare helps make pages in our website load faster for you and also protects us against malicious attackers. |
| PolyFill | Session | Polyfill helps make AntFulfill work across different browsers and browser versions. |
| AntFulfill_session | Session | We use this to keep you logged in while using the service. |
Statistics cookies help collect information about your use of the website and enable us to improve the way it works. These cookies give us aggregated information that we use to monitor site performance, count page visits, spot technical errors, see how users reach the website, and measure the effectiveness of marketing (including emails).
| Cookie | Category | Purpose |
|---|---|---|
| Google Analytics | Statistics | Google Analytics helps us track what pages in AntFulfill they visit, in aggregate. We use it to optimize our marketing initiatives and prioritize things like blog posts and help center articles. |
| Heap | Statistics | Heap allows us to track how users use AntFulfill , so we can improve the product and solve customer support issues. |
| Amplitude | Statistics | Amplitude allows us to track how users use AntFulfill , so we can improve the product and solve customer support issues. |
| Visual Website Optimizer | Statistics | VWO allows us to test different changes we make to the site, so we can see if our changes are making a positive impact on the user experience. |
| New Relic | Statistics | New Relic allows us to track how users use AntFulfill, so we can improve the product and solve customer support issues. |
| Fullstory | Statistics | FullStory captures video of user sessions on Flexport.com so we can give better customer support and inform product improvements. |
| Delighted | Statistics | Delighted allows us to survey users, so we can receive feedback and improve the user experience. |
AntFulfill processes anonymous statistics about visits to the website. This is done with a web analysis system. Among other things, the following data are stored via cookies in the web analysis system:
Marketing cookies are used to show users display advertisements across websites such as those on Facebook, Linkedin or general web. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. We do not display ads for any services besides our own.
| Cookie | Category | Purpose |
|---|---|---|
| DoubleClick | Marketing | We use DoubleClick to acquire users for our service, such as ads on Google search results. We do not display ads for any services besides our own. |
| Facebook Pixel | Marketing | We use the FB Pixel to acquire users for our service, such as ads on the Facebook feed. We do not display ads for any services besides our own. |
| AdRoll Pixel | Marketing | We use the AdRoll pixel to acquire users for our service, such as ads on Facebook, LinkedIn, or on the general web. We do not display ads for any services besides our own. |
| Linkedin Pixel | Marketing | We use the LinkedIn pixel to show users display advertisements on LinkedIn. We do not display ads for any services besides our own. |
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
We offer you the choice in receiving communications from us, generally by offering an “opt in” or an “opt out” option, depending on applicable law, when you provide contact information through the forms on our websites. Additionally, we include an “unsubscribe” link in our electronic newsletters or promotional emails. These options allow you to inform us on how you want to receive communications.
When accepting the terms of use/end user license agreement for applications software, you must opt in to allow the collection of data from your mobile device in order for the applications software to work properly.
You may opt out of behaviorally targeted ads anytime by clearing your cache of your browser’s cookies. Additionally, you may opt-out of interest-based advertising from some third-party partners by visiting http://preferences-mgr.truste.com/, http://www.youronlinechoices.eu, or the third-party provider’s websites. Please note that opting-out will only prevent targeted ads so you may continue to see generic (non-targeted ads) after you opt-out.
We may also obtain information from third parties and combine with information we collect through the AntFulfill Services. We may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the privacy notice and authorization procedures determined by the social media service. We protect data obtained from third parties according to the practices described in this notice, plus any additional restrictions imposed by the other sources of the data.
Some browsers offer a “do not track” (“DNT”) option. Since no common industry or legal standard for DNT has been adopted by industry groups, technology companies or regulators, we do not respond to DNT signals. We will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
By accessing or using the AntFulfill Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries and territories, which may have different privacy laws from your country of residence.
AntFulfill remains responsible for personal information that is shared under the Onward Transfer Principle of EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) with third parties for external processing on our behalf as described in the “Information We Share” section.
These transfers are also governed by the Standard Contractual Clauses as published by the European Commission. We comply with applicable legal requirements providing adequate protection for the transfer of personal information to countries outside of the EEA, UK or Switzerland including the Data Protection Directive 95/46/EC and, as of May 25, 2018, the General Data Protection Regulation (GDPR).
We may use the information collected for the limited purpose of providing the AntFulfill Service and related functionality and services, as described in this Privacy Notice and as permitted by applicable laws. These limited purposes include circumstances where it is necessary to provide or fulfill Services requested by or for you or where you have given us your express consent.
We may use the information we obtain about you to:
We do not sell or otherwise disclose personal information we collect about you, except as necessary to provide you the Services and/or as described herein or otherwise disclosed to you at the time the data is collected. Information shared with third parties in accordance with this Privacy Notice includes some or all of the personal information we collect, as described and listed in this Privacy Notice. We share information to perform activities that you request. We may share the personal information we collect with our affiliates, service providers, or to cooperate with an authorized law enforcement or regulatory investigation. In addition, we may share personal information with other third parties with the consent of the individual to whom the information pertains.
If you are performing services directly or indirectly for us and using an application provided by us, then we may collect information for the purpose of providing information to our carriers and customers. We may also share your personal information with third-party vendors that perform tasks on our behalf and under our instruction. These third-party vendors may use your personal information only in connection with the services they perform on our behalf and they are bound to protect your personal information in a manner consistent with our own policies and practices. On our website, you may have an opportunity to post user-generated content using social networking tools available on those sites. If you take advantage of this opportunity, remember that the user-generated content you post is available to others who visit the website and therefore you should have no expectation of privacy with respect to such content. In addition, you may choose to use certain features on our website for which we partner with other entities. These features, which may include social networking and geographic location tools, are operated by third parties that are not affiliated with AntFulfill. These third parties may use personal information in accordance with their own privacy policies. On sites on which these features are offered, the relevant third parties are identified. We strongly suggest you review the third parties’ privacy policies if you use the relevant features.
We may also disclose information about you when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose information about you to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our website; to enforce or apply our websites’ terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others. We will attempt to notify users about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority.
We also reserve the right to transfer information about you to a successor organization if, we transfer the ownership or operation of one of our websites to another organization or if we merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner consistent with this policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
AntFulfill takes security seriously and has implemented administrative, physical, and technological measures to protect your information from unauthorized access, loss, misuse, disclosure, alteration and destruction. If you wish to report a security concern or if you have a question around security, please submit your inquiry to admin@AntFulfill.com.
The AntFulfill Services is directed to individuals at the age of 18 and over. We do not knowingly collect personal data from individuals under the age of 18 (“Children”). If we become aware of individuals who have provided us with personal data and are under the age of 18, we will take steps to deactivate the account and delete the personal data. If you become aware of information from individuals under the age of 18 which has been provided to AntFulfill, please contact us at privacy@flexport.com.
AntFulfill newsletters and marketing emails include the option to opt-out of receiving any further emails. You may also opt-out of receiving specific promotional emails by emailing privacy@AntFulfill.com. AntFulfill may still send non-promotional communications such as security alerts, product updates, or notices related to our ongoing business relationship.
This Notice applies also to California residents. This Privacy Notice lists the categories of personal information that AntFulfill collects and discloses for a business purpose and which include sensitive personal information as defined by the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). AntFulfill does not “sell” or “share” (as defined in CCPA) personal information to third parties or otherwise provide personal information to third parties for their direct marketing purposes. To exercise your rights under the California law (outlined in the “Your Privacy Rights” section of this Privacy Notice), please contact us by emailing privacy@AntFulfill.com .
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or testimonials, contact privacy@flexport.com.
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name.
You have the following rights regarding the personal information we maintain about you. We may ask you for additional information to verify your identity in order to process your request. If at any time you wish to exercise your rights, please reach out to privacy@AntFulfill.com:
We will not discriminate against you for exercising your rights. However, these rights are not absolute. We may deny requests as permitted by law, such as requests which risk the privacy of others or are unreasonable or repetitive, or requests that would require disproportionate effort or when we are not able to verify your identity.
If you wish to contact us through an authorized agent, we may request evidence that you have provided such agent with power of attorney, or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
Please note that we do not honor opt-out preference signals to opt-out of sale or sharing since we do not sell or share your personal information.
AntFulfill complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. AntFulfill has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension. AntFulfill has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Privacy Notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework program, and to view Flexport’s certification, please visit https://www.dataprivacyframework.gov/.
AntFulfill and each of its U.S. subsidiaries (including but not limited to AntFulfill Capital LLC, AntFulfill Customs LLC, AntFulfill International LLC, Transmission LLC, Crux Systems Inc., AntFulfill Insurance Holding Company LLC, AntFulfill Insurance Solutions LLC, Deliverr Inc., and Discountly LLC) adhere to the principles of the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and Swiss-U.S. DPF with respect to the personal data submitted by AntFulfill’s customers in reliance on the Data Privacy Framework.
AntFulfill will retain your information for the period necessary to fulfill the purposes for which it has been collected or as required or permitted by law (purposes are described in the “Use of Your Information” section above). AntFulfill will retain information required to comply with privacy requests, manage active accounts, and to resolve disputes or enforce agreements. We will retain personal data we process on behalf of our clients as directed by them. We may also retain copies of your information for disaster recovery purposes.
We may place links on the AntFulfill Services. When you click on a link to a third party website from our website, your activity and use on the linked website is governed by that website’s policies, not by those of AntFulfill . We encourage you to visit their websites and review their privacy and user policies.
AntFulfill’s commitments under the Data Privacy Framework are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
In compliance with the EU-U.S. Data Privacy Framework Principles, AntFulfill commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss, and United Kingdom individuals with DPF inquiries or complaints should first contact AntFulfill at: privacy@AntFulfill.com
AntFulfill has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2
For any questions about this Privacy Notice or if you wish to exercise your rights under the access principle to correct, amend, and delete personal data, you can address privacy@AntFulfill.com.
Address: WORKSHOP 60, 3/F, BLOCK A , EAST SUN INDUSTRIAL CENTRE, NO. 16 SHING YIP STREET KL, HONG KONG
Email: admin@antfulfill.com
Phone: +1 (281)236-9540
WhatsApp: +1 (281)236-9540
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